How can shops bring up quality problems?

Quality issues can be reported in below ways via GoCreate Shop and via Showroom AM B2B & AM B2C Shops.

a) Quality issues can be reported by logging into the GoCreate Shop application or Showroom application for both Custom made and Ready made orders from the Order Overview/ID Overview.

b) Only orders in the status of Received, Refused by Customer, Shipped to Customer, and Delivered to Customer can be reported for a quality issue.

c) Only one quality issue can remain active for one order.

Exceptions are:-

a) The Moss Bros shop chain cannot report via the existing Quality module.

b) Reporting a quality issue for the Beanie and Scarf combinations is not permitted.

c) Quality issue cannot be reported from Atelier Munro Private Stores.